Optical Assistant Manager

L1 by Apple

Full time

Icons / ggpcorp-malls / calPosted Fri, Feb 28th 2025

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Warby Parker is on the lookout for a highly skilled Optical Manager to join their growing in-house Optical team. In this role, you’ll use your professional skill set and product expertise to create incredible experiences for customers. Whether you’re helping longtime Warby Parker fans or first-time wearers, you’ll leave them excited and confident about our glasses. Acting as both a coach and team player, you’ll lead your store’s Opticians and jump in to consult customers as needed. The ideal candidate is a lifelong learner who’s able to embrace challenges, foster an encouraging work environment, and help Warby Parker grow.

Leadership responsibilities

  • Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants

  • Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor

  • Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement

  • Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees’ engagement and job satisfaction

  • Support general store systems, inventory databases, and business operations

Who you are:

  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who’s been in a management position for 2+ years

  • A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards

  • Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team

  • Passionate about the eyewear and retail industries

  • A clear and effective communicator—you can break down technical terms for customers to easily understand

  • Dedicated to going above-and-beyond to make customers (and your teammates!) happy

  • Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment

  • Someone who takes your work very seriously, but not yourself

  • Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

  • Health, vision, and dental insurance

  • Life and AD&D Insurance

  • Paid time off Paid Holidays

  • Retirement savings plan with a company match

  • Parental leave (non-birthing parents included)

  • Short-term disability

  • Employee Assistance Program (EAP)

  • Bereavement Leave

  • Optical Education Reimbursement

  • Snack Pantry

  • And more (just ask!)

Apply online or contact Michael Malkov, michael.malkov@warbyparker.com